As part of our policy of transparency, we clearly outline our position to ensure there is no misunderstanding if you decide to cancel your enrolment. 

From our part, to attract international, interstate or local presenters we require a degree of certainty of course numbers to arrange presenters’ flights, accommodation, course venues and catering, often requiring  several months of lead time. Once a course is confirmed, MAD Education takes on several financial responsibiities to venue owners, catering staff and presenters. MAD Education needs to provide security to all parties in a fair manner, which is why we have our cancellation policy. We recommend that if you are engaging in air travel/accommodation booking, that you arrange travel insurance in the advent of a course cancellation.

CANCELATION / REFUND POLICY

1. You have paid for a course with a scheduled date for attendance. Once you have attended any part of the course you are not eligible for any refund. 
2. If you have to cancel attending a course it is no doubt for an important reason and we are sorry you aren’t able to attend to advance your clinical skills at this time.
3. As part of our policy of transparency we clearly outline our position to ensure there is no misunderstanding. In order to provide courses around Australia we require a degree of certainty of course numbers to arrange presenters flights, course venues and accommodation, all with several months lead time and pre-payments.

Cancellation by you

This applies to all course cancellations or transfers, including those due to medical, personal or family reasons.

1. Although MAD Education will attempt to accommodate any changes, there is no guarantee. All changes incur our standard administration charge (SAC)
2. An applicant who wishes to withdraw from a course must do so in writing.
3. If you cancel your booking greater than 4 weeks from the course date, your refund for the course will be the course fee minus the SAC of $79.
4. If you cancel your booking greater than 2 weeks from the course date, your refund for the course will be 50% of the course fee minus the SAC of $79.
5. No refund is available less than two weeks from course date or non-attendance at a course.

Cancellation by MAD Education

1. MAD Education will endeavour to run all advertised courses. If circumstances occur that force us to cancel an event, you will receive a refund equal to the course fee (minus payment transaction fees) or receive a credit to transfer towards another course on another date. Whichever is preferable to you.
2. MAD Education aims to provide a minimum of 2 weeks notice.
3. MAD Education is not held liable for any additional expenses you incur through cancelling the event e.g. travel expenses and accommodation.

The procedure for all other cancellations is to make them in writing, briefly explaining the reason for your cancellation. They can be sent to education@melbourneathleticdevelopment.com.au

COVID If, due to Governmental restriction on travel to course venue or leaving place of habitation to reach the course venue you are unable to attend your course, then MAD Education will refund in full your course investment and no fee will be charged. Evidence will need to be supplied to support your COVID course refund. This refund does not include costs associated with travel or accommodation. We suggest the purchase of travel insurance.

Please contact MAD Education if you have any further queries at education@melbourneathleticdevelopment.com.au